Returns & refunds

Last updated: October 7, 2026.

Restmere handles your request and coordinates with our independent fulfillment supplier through Doba. The supplier reviews evidence and processes physical returns. You do not need to contact the supplier yourself.

Request deadline

The product-specific supplier terms provided to us require an application within 20 days of the order-completed date recorded in the supplier’s order system. Contact us promptly after delivery or discovering a problem so we can file your application in time. We will confirm the recorded completion date and applicable deadline for your order. Doba’s general rules allow 30 days from delivery unless Doba has approved a different supplier period. If the supplier’s shorter period has not been approved, we will escalate the request under Doba’s general rules. These procedures do not shorten rights required by law.

Eligible problems

We assist with damage, defects, broken or poor-quality goods, stains or scratches, goods materially not as described, an incorrect item, and missing goods or accessories. Describe the problem and provide your order number and checkout email. Keep the product and packaging until the claim is resolved.

Evidence

Provide clear product photos, outer-box photos and photos of shipping and box labels. The supplier requests video evidence for electronic-product issues; include a short video when safe and reasonably possible. Do not operate a damaged or unsafe appliance to obtain evidence. For destruction in transit, include a screenshot of the carrier’s damage status if available. We will help identify other appropriate evidence when needed.

Return authorization and labels

Do not send the product to a package-origin address or any other address without instructions from Restmere. For approved damage or defect cases, we coordinate a prepaid return label. The supplier may require a return for other eligible problems. We will provide the authorized return address and instructions. Doba’s general rules require returning the goods within 15 calendar days of receiving the label. Keep the carrier receipt and tracking.

Refunds and replacements

We will explain the appropriate remedy and coordinate a refund or replacement. The supplier generally processes approved claims within three business days of the applicable refund request or return milestone. Doba’s overriding rules require damaged-item refunds once the authorized prepaid return is marked in transit and require eligible carrier-error return-to-sender refunds within three business days of the request. We will apply the overriding rule where it is more favorable than conflicting supplier terms. Supplier processing time is not a promise of when money will appear in your bank account. Restmere will confirm the customer refund and submit it to the original payment method as required; your payment provider controls the subsequent posting time. A customer refund required by law is not contingent on reimbursement from the supplier.

Change-of-mind returns

We do not accept returns of non-defective goods solely because you change your mind, except where applicable law requires otherwise. We do not offer an unconditional trial or no-questions-asked guarantee.

Lost or delayed shipments

Contact us about tracking stalled for more than 10 business days after label creation, transit damage, return to sender or a parcel marked delivered but not received. We investigate with the supplier and carrier. The supplier’s terms provide a refund or replacement for confirmed carrier misdelivery to a different address, but do not automatically reimburse a parcel correctly delivered to the address on the order. We review the facts and applicable rights. See our Shipping Policy for the full delivery process.

Cancellations

The supplier does not accept voluntary cancellations, including before shipment. Cancellation and refund rights for delayed shipment, unavailability and other legally protected circumstances still apply.

Warranty

The supplier does not offer an additional warranty to retailers. Restmere does not advertise an additional manufacturer or commercial warranty. This does not exclude mandatory warranties or other consumer protections that apply by law.

How to request help

Email dropspecialist2@gmail.com or use our contact form. Include the order number, the problem and any available evidence. Do not email payment-card details.

Supplier procedures do not limit any consumer rights or seller obligations that cannot legally be excluded. Restmere remains your seller and customer-support contact.

Business operator: restmere
Country: United States
Customer support: dropspecialist2@gmail.com